Your Privacy

Thank you for shopping at The Kate Project. Ensuring the privacy and security of your personal information is very important to us. Our Privacy Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

This Privacy & Policy applies to personal information we collect from our customers through our website located at www.thekateproject.com.au, through our authorized service providers and through other interactions with our customers.
 

Collected Information

We collect personal information when you purchase, order, return or exchange products and services; sign up for our email or blog mailing list; visit or register on our website; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.
 

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other news. Email addresses collected at thekateproject.com.au are only used internally for the purpose of sending you communication from The Kate Project. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list contact us as set out in the “Contact Us” section below. You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

When you sign-up for our email list, we may also may collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

 

Visit or Register on thekateproject.com.au

You do not have to register to visit thekateproject.com.au. To take advantage of certain services, you may choose to create an account by providing us with your email address and a password that you select. Personal information you provide to us while creating or updating an account and at checkout on our website (such as name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in electronic files on our web server and our internal systems located in Australia. Your registration information is used solely to provide and otherwise administer the services you requested, unless you otherwise consent.

Promotions and Surveys

When you participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.
 

Customer Service

When you contact one of our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

 

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
 

Security of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
 

Secure Shopping

Orders placed on our website are encrypted using Secure Socket Layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
 

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. You can also easily update your account information by logging on to thekateproject.com.au and clicking my account.

Email: info@thekateproject.com.au